Why a Holistic Strategy Incorporating Technology, Culture and Product is Key to CX Success & Growth
- Think, plan, staff, and budget for continuous improvement, not projects.
- Let everyone feel the pain of your customers, not just the customer service or CX team.
- It’s easy to find reasons why you can’t improve in a particular area. Avoid this trap and find ways in which you could cultivate a culture of agile learning.
7th October 2020
Virtual CCXO Innovation