Why a Holistic Strategy Incorporating Technology, Culture and Product is Key to CX Success & Growth

Fireside Chat

Synopsis:

- Think, plan, staff, and budget for continuous improvement, not projects.
- Let everyone feel the pain of your customers, not just the customer service or CX team.
- It’s easy to find reasons why you can’t improve in a particular area. Avoid this trap and find ways in which you could cultivate a culture of agile learning.

Session Date

7th October 2020

Session Duration

42

Minutes

Event

Virtual CCXO Innovation

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Speakers

Why a Holistic Strategy Incorporating Technology, Culture and Product is Key to CX Success & Growth
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Millie Gillon

Managing Director & Global Head of Client Experience

Managing Director & Global Head of Client Experience
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Why a Holistic Strategy Incorporating Technology, Culture and Product is Key to CX Success & Growth
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Managing Director & Global Head of Client Experience
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Managing Director & Global Head of Client Experience
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Tom Voirol

Chief Experience Design Officer

If you have any questions please reach out to our team anytime!