Technical track: Reimagine CX
With a renewed focus on digital transformation this year, businesses are re-evaluating how they are delivering digital customer experiences.It is clear that businesses who have built a strong digital foundation are in a better position to weather change. In 2020, we’ve seen a few years of digital investment in a few months and we continue to see the impact today. Agility built on a solid tech foundation is the name of the game. By unlocking data insights and enabling intelligent customer experiences, business across the world are dealing with complexities associated with the need for transformational change.
In this session, we will talk about how you can use Cloud and AI technology to know your customers, empower your employees, optimise your operations, and create a new world of innovative products and services.
DX Asia 2020