Making Sure You Hear Your Customers Loud and Clear
The challenges CX professionals face in listening to the voice of their customers and how they can leverage data in order to overcome these challenges. The consumer journey today is no longer straightforward, and it is important for businesses to extract and analyse consumer data across multiple touch points. Learn how to approach different types of consumer data to gather actionable insights, and use them to build a meaningful customer journey.
7th October 2020
Virtual CCXO Innovation