Making Sure You Hear Your Customers Loud and Clear

Keynote Presentation

Synopsis:

The challenges CX professionals face in listening to the voice of their customers and how they can leverage data in order to overcome these challenges. The consumer journey today is no longer straightforward, and it is important for businesses to extract and analyse consumer data across multiple touch points. Learn how to approach different types of consumer data to gather actionable insights, and use them to build a meaningful customer journey.

Session Date

7th October 2020

Session Duration

23

Minutes

Event

Virtual CCXO Innovation

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Speakers

Making Sure You Hear Your Customers Loud and Clear
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Benjamin Soubies

Managing Director, JAPAC

Managing Director, JAPAC
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Making Sure You Hear Your Customers Loud and Clear
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Managing Director, JAPAC
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Managing Director, JAPAC
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