Disruptive Technology: Chatbots & AI in Customer Experience

Panel

Synopsis:

- Customer journey where Conversational Experience & AI has been implemented and key learnings from the outcomes so far.
- How do you define and measure the ROI of Conversational Experience related initiatives?
- Selection criteria to identify the right Conversational Experience partner.
- Challenges/ Limitations inhibiting unlocking the true potential of Conversational Experience & AI.

Session Date

7th October 2020

Session Duration

46

Minutes

Event

Virtual CCXO Innovation

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Speakers

Disruptive Technology: Chatbots & AI in Customer Experience
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Pradeep Chatterjee

Head of Digital Transformation & Experience Management

Head of Digital Transformation & Experience Management
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Disruptive Technology: Chatbots & AI in Customer Experience
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Abhishek Rathi

VP & Head of Digital, APAC

Head of Digital Transformation & Experience Management
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Head of Digital Transformation & Experience Management
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Yuda Wiranwan

Chief Marketing Officer

If you have any questions please reach out to our team anytime!