Disruptive Technology: Chatbots & AI in Customer Experience
- Customer journey where Conversational Experience & AI has been implemented and key learnings from the outcomes so far.
- How do you define and measure the ROI of Conversational Experience related initiatives?
- Selection criteria to identify the right Conversational Experience partner.
- Challenges/ Limitations inhibiting unlocking the true potential of Conversational Experience & AI.
7th October 2020
Virtual CCXO Innovation